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Orders and Returns

Warranty period

If the warranty terms and conditions pointed out below are observed, the Purchaser shall be granted a warranty of the purchased hardware of the Carscanners for the term of one years. The warranty period shall enter into force as of the date of the invoice.

The warranty shall not apply to damages and defects caused by natural disaster, misuse, improper use, unusual use, negligence, failure to observe the instructions, modifications of the device, repair works performed by unauthorized persons. The warranty shall not cover the common amortization of the device and the following cases:

damage and improper functioning because of incompatible electricity supply (different from the one specified on the device);
fire, flood, thunder storm, etc.
mechanical damage and overload;
penetration of water into the device.
Returns:
If your order has been received and it is not what you ordered, or if your item has a manufacturer defect, please contact us within 14 business days after your receipt of the goods. We will be responsible for all the loss. Please send us the items back and we will send you an replacement or refund your money 100%.

Any subjective reason of return from buyer such as: “wrong buy”, “don’t need it any more” etc, are also accepted, however the buyer should be responsible for all the related fees such as return shipping cost and the original shipping cost covered by seller. We do not have responsibility to response on item lost during returning. Please contact us within 14 days after your receipt of the goods.

Shipping Policy:

Delivery Policy (for Tangible Goods)

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Delivery Policy (for Downloadable Goods)

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

Delivery Policy (for Services)

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.

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